At Sukiyaki Japan (Sukiyaki (M) Sdn Bhd), we value the trust you place in us and are fully committed to protecting your personal information. This Privacy Policy explains in detail how we collect, use, store, share, and safeguard your data when you interact with our restaurant, website, or any of our services. By engaging with Sukiyaki, you agree to the practices described herein.

 

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This policy applies to all data collected through our physical outlets, online reservation systems, digital platforms, social media, and marketing campaigns. It covers customers, suppliers, business partners, and all visitors who interact with Sukiyaki (M) Sdn Bhd.

 

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We may collect and process different categories of information, including but not limited to:

• Personal Identification Data: Name, address, email, contact number, and government-issued identification for verification purposes.

• Payment & Transaction Data: Billing details, payment card information, transaction records, and invoices.

• Reservation Data: Date, time, party size, and special dining requests.

• Health & Dietary Preferences: Information voluntarily provided about allergies, restrictions, or dietary needs to enhance your dining safety.

• Digital & Technical Data: IP addresses, cookies, browsing history, geolocation, device identifiers, and login details when you use our website or Wi-Fi services.

• Marketing Preferences: Feedback, survey responses, and opt-in consent for promotional communication.

 

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Your data is collected for the following purposes:

• To confirm, manage, and personalize reservations effectively.

• To process payments securely and issue invoices or receipts.

• To improve our services through analysis of dining patterns, feedback, and trends.

• To deliver personalized promotions, offers, and loyalty benefits with your consent.

• To ensure health and safety compliance, particularly regarding dietary restrictions or emergencies.

• To comply with legal and regulatory obligations under Malaysian law.

 

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We adopt a principle of minimal and responsible use. Information is only processed for legitimate purposes. Examples include:

• Sending reservation confirmations, reminders, and follow-ups.

• Communicating important operational notices (e.g., changes in opening hours).

• Conducting customer satisfaction surveys.

• Enhancing online and offline security, including fraud prevention.

• Internal training and quality control for staff performance.

 

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We respect your privacy and do not sell personal data. Information may, however, be shared under strict conditions with:

• Service providers assisting with payment gateways, IT support, email distribution, or SMS notifications.

• Business partners for loyalty programs or promotions, with your consent.

• Regulatory and enforcement authorities when required by law.

All third parties are contractually bound to maintain the confidentiality and security of your data.

 

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Sukiyaki (M) Sdn Bhd employs industry standard security measures,including encryption, firewalls, secure servers, and access controls to protect your personal data. Internal staff access is restricted to authorized personnel only, who are trained in data confidentiality. Despite these measures, no digital transmission is 100% secure; however, we continuously update our systems to minimize risks.

 

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We will retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. After this period, data will be securely deleted, anonymized, or archived in compliance with regulatory requirements.

 

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As a valued customer, you have the following rights under Malaysian data protection laws:

• The right to request access to your personal data.

• The right to request corrections or updates to inaccurate or incomplete data.

• The right to withdraw consent for marketing communications at any time.

• The right to request deletion of personal data, subject to legal and contractual obligations.

• The right to file a complaint with data protection authorities if you believe your rights are being violated.

 

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Our website uses cookies and tracking technologies to enhance your browsing experience. Cookies help us analyze website traffic, remember preferences, and improve content relevance. You may choose to disable cookies in your browser, but some features of the website may not function properly as a result.

 

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Where necessary, your personal data may be transferred to trusted partners or servers located outside Malaysia. In such cases, we ensure adequate safeguards are in place to protect your data in line with international best practices.

 

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Sukiyaki does not knowingly collect personal information from children under the age of 12 years old. Parents or guardians are encouraged to supervise their children’s online activity. If we discover that we have inadvertently collected data from minors, it will be promptly deleted.

 

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We may update or revise this Privacy Policy from time to time to reflect business needs, customer feedback, or changes in law. Any updates will be published on our website, with the latest version taking immediate effect.

 

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For any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

 

Sukiyaki (M) Sdn Bhd

Email Address : info@sukiyaki.com.my